Policies & Procedures at Ayurveda Retreat

Our Cancellation Policy

We understand that you may have to cancel an appointment with us. In this instance, all we ask is that you kindly notify us of your cancellation at least 24 hours prior to your scheduled appointment. Our T&C’s regarding cancellations are:

For Website Bookings

• Cancellations made more than 24 hours before scheduled appointments will incur no charge to the card provided to secure your booking;
• Cancellations made less than 24 hours before an appointment will result in 100% of the appointment cost being charged to the card provided to secure your booking;
• No-shows will result in 100% of the appointment cost being charged to the card provided to secure your booking.

For Telephone/Email/In-Person Bookings

• Cancellations made more than 24 hours before scheduled appointments will result in your deposit being fully refunded;
• Cancellations made less than 24 hours before an appointment will result in your deposit being fully retained;

For Gift Voucher Redemption 

• Cancellations made more than 24 hours before scheduled appointments can simply be rearranged for/at a later date;
• Cancellations made less than 24 hours before an appointment will result in the Gift Certificate becoming invalid;
• No-shows will not be refunded and cannot be rearranged;
• Please remember that Gift Vouchers are non-refundable and must be redeemed within 12 months of issue.

For Package Redemption (Courses of 5 x Treatments)

• Cancellations made more than 24 hours before scheduled appointments can simply be rearranged for/at a later date;
• Cancellations made less than 24 hours before an appointment will result in the loss of one treatment from your package of five;
• No-shows will result in the loss of one treatment from your package of five;
• Please remember that all treatments as part of a Package must be redeemed within 12 months of purchase;
• Please remember that Packages are non-refundable.

**A standard service at Ayurveda Retreat is to send a reminder email the day before your appointment**

Booking Procedure

We now offer real-time online booking which you can access 24 hours, 7 days a week (valid credit or debit card required to secure your booking). Alternatively, please call us on 0118 958 8190 to book your desired massage or treatment. Please see above for details of our cancellation terms and conditions.

Arrival Times

We respectfully request that you arrive 15 minutes prior to your scheduled appointment time in order to relax and prepare your mind and body. During this time, we will ask you to complete our medical history questionnaire.

Late Arrivals

At the time of booking your appointment we will allocate your massage therapist/treatment specialist, whose time is exclusively dedicated to you. If, however, you are late for your appointment then we will endeavour to keep your appointment duration to its original length provided there are no other appointments following yours. If another massage/treatment is booked in then you can either opt to shorten your massage/treatment time or reschedule your appointment for another time. **The latter option carries a 50% cancellation charge**

Last Appointments

Monday to Friday, last appointments are at 4.45pm for 60 minute treatments and 5.00pm for 20-45 minute treatments. Saturday and Sunday, however, last appointments are at 3.00pm.

Payment Methods

At reception, we accept all major credit and debit cards, cash and Ayurveda Retreat Gift Vouchers. Unfortunately, we are unable to accept personal cheques.

Gift Vouchers

Payment is to be made upfront and is none refundable. When you purchase a Gift Voucher it will come with a 12 month expiration date from the date of issue.

Terms & Conditions

Before purchasing, please ensure that you have read all the terms and conditions of purchasing one of our Gift Vouchers. These T&C’s are outlined on the product page of each of the Gift Vouchers.

Treatment Packages

When you purchase a Treatment Package you will receive a discounted price for 5 x treatments. All treatments as part of a Package must normally be redeemed within 12 months of purchase. Because of the discounted price, payment is to be made upfront, and these Packages are none refundable. However, you may choose to receive any unused value of your Package in the form of a Gift Voucher, which will remain valid for 12 months from date of issue.

Terms & Conditions

Before purchasing, please ensure that you have read all the terms and conditions of purchasing one of our Treatment Packages These T&C’s are outlined on the product page of each of the Treatment Packages.

Refunds on Products

We are happy to offer you a full refund on any herbal purchases you have made, provided you return them unopened within seven days of purchase.

Contraindications

Out of duty of care, our therapists are unable to carry out treatments on clients that are pregnant. The only exception to this is if carrying out a Pregnancy Massage, which is specifically designed to ease some of the discomforts of pregnancy. Even in the case of this particular massage, however, the client must:

a) be in the second or third trimester but no further on than 36 weeks;

b) have a low-risk pregnancy;

c) have verbal permission from their GP.

**Please also advise us prior to booking a treatment if you are currently experiencing any of the following as it may affect your ability to receive the treatment**

Infectious skin condition or skin condition with itching, oozing, redness or hives; scalp infection/dandruff; open cut or wound; severe bruising; high temperature or fever; cold or flu virus/cough; hyperacidity; gout; auto-immune disorder; diabetes (Type 1); severe circulatory disorder; heart condition; epilepsy; thrombosis or embolism; recent injury/surgery; recent scar tissue.

Mobile Phones

In order to preserve the tranquillity of Ayurveda Retreat, we respectfully request that you turn your mobile phone off or onto silent, on arrival.

Smoking

Ayurveda Retreat is a smoke-free zone.

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