Policies & Procedures at Ayurveda Retreat
We now offer real-time online booking which you can access 24 hours, 7 days a week (valid credit or debit card required to secure your booking). Alternatively, please call us on 0118 958 8190 to book your desired massage or treatment (a 50% deposit will be taken to secure your appointment).
We respectfully request that you arrive 15 minutes prior to your scheduled appointment time in order to relax and prepare your mind and body. During this time, we will ask you to complete our medical history questionnaire.
At the time of booking your appointment we will allocate your massage therapist/treatment specialist, whose time is exclusively dedicated to you. If, however, you are late for your appointment then we will endeavour to keep your appointment duration to its original length provided there are no other appointments following yours. If another massage/treatment is booked in then you can either opt to shorten your massage/treatment time or reschedule your appointment for another time. **The latter option carries a 50% cancellation charge**
Monday to Friday, last appointments are at 6.30pm for 60 minute treatments and 7.00pm for 20-45 minute treatments. Saturday and Sunday, however, last appointments are at 3.00pm.
We understand that occasionally you may have to cancel an appointment with us. In this instance, all we ask is that you kindly notify us of your cancellation at least 24 hours prior to your scheduled appointment. Failure to do so will result in a 50% charge of your scheduled massage/treatment. In the case of website bookings, the card used to secure your appointment will be charged. For all other bookings, we will retain the 50% deposit paid. A standard service at Ayurveda Retreat is to send a reminder email the day before your scheduled appointment.
At reception, we accept all major credit and debit cards, cash and Ayurveda Retreat gift certificates. Unfortunately, we are unable to accept personal cheques. Unfortunately, American Express is not accepted for online bookings or purchases, at present.
We are happy to offer you a full refund on any herbal purchases you have made, provided you return them unopened within seven days of purchase.
Out of duty of care, our therapists are unable to carry out treatments on clients that are pregnant. The only exception to this is if carrying out a Pregnancy Massage, which is specifically designed to ease some of the discomforts of pregnancy. Even in the case of this particular massage, however, the client must: a) be in the second or third trimester, b) have a low-risk pregnancy and c) have verbal permission from their GP.
When you purchase a Treatment Package you will receive a discounted price for 5 x treatments. Because of this discounted price, payment is to be made upfront. Unfortunately, these packages are none refundable. However, you may choose to receive any unused value of your package in the form of a gift certificate, which will remain valid for 12 months from date of issue.
In order to preserve the tranquillity of Ayurveda Retreat, we respectfully request that you turn your mobile phone off or onto silent, on arrival.
Ayurveda Retreat is a smoke-free zone.
T: 0118 958 8190
32 Friar Street
Mon-Fri: 9.00am - 8.00pm
Sat: 9.00am - 6.00pm
Sun: 09.30am - 4.30pm